Refund and Returns Policy

1. No Returns on Customized Products

As our products are custom-made and personalized, we do not accept returns or exchanges. Each hamper and gift is uniquely crafted based on customer preferences, making them non-refundable.

2. Refund Eligibility

Refunds are only applicable in the following cases:

Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 24 hours of delivery with clear photos and order details.
Incorrect Order Received: If the item received is different from what was ordered, we will arrange for a replacement or issue a refund.

3. Process for Reporting an Issue

To initiate a refund or replacement, please follow these steps:

Email us at [your email] with your order number, photos, and a brief description of the issue.
Our team will review your request and respond within 48 hours.
If approved, we will offer either a replacement or a refund as per the situation.

4. Cancellations

Orders can be canceled within 6 hours of placement. After this time, cancellations are not possible as production begins immediately.
For corporate or bulk orders, cancellation requests must be made at least 48 hours in advance.

5. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

Change of mind after placing the order.
Incorrect shipping details provided by the customer.
Delays caused by third-party couriers.

6. Contact Us

For any queries, reach out to us at:
📧 Email: unboxinghappiness3@gmail.com
📞 Phone: [your contact number]

We appreciate your trust in Unboxing Happinesss and strive to ensure a seamless gifting experience! 🎁💛